Frequently
Asked
Questions
FAQs
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While we can’t promise super-speed, you’ll definitely look like you’re ready to break records!
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Pretty much! Get ready for those likes and compliments to roll in.
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Our gear might not come with built-in motivation, but it’s designed to make you feel so good, it might just give you that extra push!
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Absolutely! Our activewear is stylish and versatile, perfect for both sweat sessions and brunch dates.
Ordering
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We endeavour to have your order fulfilled within 1-3 business days.
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Please email us at boutique.physique1@gmail.com and we will do our best to help you
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We accept all major Cards, Visa, American Express, AfterPay, ZipPay, Klarna and PayPal at checkout
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Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy. please contact us at boutique.physique1@gmail.com and we will try to help
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Orders to Australian addresses are sent using Australia Post Priority Post and a tracking number will be provided to you via email. This can then be tracked directly with Australia Post
Orders with International addresses are sent via Australia Post couriers. Tracking numbers will also be provided via email.
Products
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Don’t panic, these are not stained, they are simply crease lines that have occurred from the manufacturing process. Our seamless fabric shorts are dyed, dried and ironed before they are folded and placed inside their bag.
Temporary crease lines/wrinkles may have formed from the way the fabric has been stored and folded.
A gentle wash and air drying out of the sun may help smooth out any creases or winkles.
For More About Product Care
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While the same name was used with the colours, the actual product has a slight difference in colour. This is why there may be a very slight colour variation between the siren navy crop and the siren leggings and shorts.
We also recommend you check the top and bottoms are from the same set. As the fabric will have the same dye and material.
For instance, the Eros crops and Eros shorts should match perfectly, as they are made from the same fabric. Similarly, the Serena crops and Serena skorts are likely to have a consistent color since they share the same fabric.
To achieve a great color combo for the siren set, it's recommended to pair items with a black or white bottom or top.
More About Materials
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For care instructions- learn more
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If your shorts or sport bras have changed colour after washing, it’s important to consider a few factors. As mentioned, fabric fading over time, especially with vibrant colours, is a normal occurrence. However, if there's a noticeable change in colour after a single wash, it may be due to external factors such as colour transfer or a chemical reaction. Here are some possibilities to consider:
Colour Transfer: Other items in the wash may have bled colour onto your shorts. Always separate dark and light-coloured garments to avoid colour bleeding. Washing the shorts alone for the first few washes, especially if they are new, can help prevent colour transfer.
Chemical Reactions: Contact with chemicals, such as bleach or certain fabric softeners, can lead to colour changes. Ensure that you're using a mild detergent without bleach, and avoid using fabric softeners unless recommended by the care instructions.
Water Temperature: High temperatures can cause colour bleeding and fading. Ensure that you're washing your shorts in cold water, as warm water can contribute to colour changes.
Follow Care Instructions: Always follow the care instructions provided by the manufacturer. Some fabrics may require specific washing conditions to maintain their colour.
How do I care for my seamless fabric shorts to get the most wear out of them?
Seamless fabric is indeed delicate and requires special care to ensure the durability of seams and fabric. Here are some guidelines to prevent ripping and pulling:
Handling with Care: Treat your seamless shorts like you would delicate stockings. Avoid having long nails that could potentially stab or snag the fabric. Be gentle when putting them on and adjusting the fabric; refrain from pulling on the fabric roughly.
Proper Sizing: Ensure you have the correct size for a comfortable fit. For core scrunch leggings and shorts, we recommend sizing up if you are between sizes. Wearing leggings or shorts that are too small may lead to tears in the scrunch or leg seam.
Mindful Movements: Before squatting or engaging in activities, make sure you have carefully pulled the shorts up into place. This helps distribute the stress on the fabric more evenly.
Avoid Rough Surfaces: Refrain from sitting on or brushing up against rough surfaces such as velcro or concrete, as these can cause damage to the fabric.
Fade Expectations: Please be aware that due to the nature of the fabric and the dye process, seamless items may fade quicker than non-seamless items. This is normal and inevitable. Following the care guide provided above will contribute to the longevity of your products.
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yes and it’s removable!
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Gift Cards & Promotions
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If you have selected a Digital Gift Card this can take up to 24 hours to be emailed through to the chosen recipient email. If you have not received your Digital Gift Card after 24 hours we recommend checking your junk/spam folder before reaching out to our Customer Care team via Live Chat with your order number further assistance. Digital Gift Cards are not physically posted to the specified ‘Shipping Address’.
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Promotional Codes are valid for the specified date only and cannot be used in conjunction with any other offer. One-time use promotions eg. gift vouchers, must be used in their entirety in a single purchase. Promotions cannot be applied to previously placed orders or to orders that have been sent an order confirmation. Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item. Gift with Purchase offers (upon meeting minimum spend requirements) are subject to availability. An alternative will not be provided where stock is no longer available. Boutique Physique at its sole discretion, extend or terminate a promotion at any time. All Terms and Conditions on current promotions can be found by
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yes our VIP vault is coming soon, keep your eyes peeled and send us an email to be part of the first batch of VIP’s boutique.Physique1@gmail.com
I have a question about my order, where do I contact?
Please email boutique.physique1@gmail.com for all order-related questions. Our normal response time is within 24 hours.
If you need to make changes to your order, please email us immediately. While we may be able to make amendments before fulfilment, this is not guaranteed. Once your order is shipped, we are unable to amend details such as the address.
In the event of any issues with shipping, such as an incorrect address, we recommend contacting Australia Post. You can also use the tracking link provided in your email to redirect the item. Boutique Physique can not be held responsible for lost parcels due to incomplete address information.

