Frequently

Asked

Questions

 FAQs

  • While we can’t promise super-speed, you’ll definitely look like you’re ready to break records!

  • Pretty much! Get ready for those likes and compliments to roll in.

  • Our gear might not come with built-in motivation, but it’s designed to make you feel so good, it might just give you that extra push!

  • Absolutely! Our activewear is stylish and versatile, perfect for both sweat sessions and brunch dates.

 Ordering

  • We endeavour to have your order fulfilled within 1-3 business days.

    More on- Shipping & Returns

  • Import taxes and fees are factors that we, unfortunately, have no control over, and they are determined by the recipient's country. Keep That Pump is not liable to pay any import duties, taxes or tariffs of your home country and must be paid by the recipient. Here’s what you need to know:

    • Recipient Responsibility: Customs taxes and fees must be paid by the recipient upon receiving the order. We recommend contacting your local customs office to inquire about any applicable taxes and to understand the potential costs involved.

    • Refusal of Delivery: If the delivery is refused by the recipient and the package is returned to the sender, your order will be refunded, but the original shipping costs will be deducted. Please note that this deduction covers the initial shipping expenses incurred.

  • Lorna Jane Pty Ltd accepts Master Card, Visa, AfterPay, ZipPay, Klarna and PayPal at www.lornajane.com.au. We accept Mastercard, Visa, Afterpay and ZipPay in our Australian retail stores. We also accept Lorna Jane gift vouchers in AUD.

  • Item description
  • Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

  • Orders to Australian addresses are sent using Australia Post Priority Post and a tracking number will be provided to you via email. This can then be tracked directly with Australia Post

    here.

    Orders with International addresses are sent via Australia Post couriers. Tracking numbers will also be provided via email.

 Products

  • Don’t panic, these are not stained, they are simply crease lines that have occurred from the manufacturing process. Our seamless fabric shorts are dyed, dried and ironed before they are folded and placed inside their bag. 

    Temporary crease lines/wrinkles may have formed from the way the fabric has been stored and folded.

    A gentle wash or 2 and air drying out of the sun may help smooth out any creases or winkles.

    For More About Product Care

  • While the same name was used with the colours, the actual product has a slight difference in colour. This is why there may be a very slight colour variation between the siren navy crop and the siren leggings and shorts.

    We also recommend you check the top and bottoms are from the same set. As the fabric will have the same dye and material.

    For instance, the Eros crops and Eros shorts should match perfectly, as they are made from the same fabric. Similarly, the Serena crops and Serena skorts are likely to have a consistent color since they share the same fabric.

    To achieve a great color combo for the siren set, it's recommended to pair items with a black or white bottom or top.

    More About Materials

  • For care instructions- learn more

  • If your shorts or sport bras has changed colour after washing, it’s important to consider a few factors. As mentioned, fabric fading over time, especially with vibrant colors, is a normal occurrence. However, if there's a noticeable change in color after a single wash, it may be due to external factors such as color transfer or a chemical reaction. Here are some possibilities to consider:

    • Color Transfer: Other items in the wash may have bled color onto your shorts. Always separate dark and light-colored garments to avoid color bleeding. Washing the shorts alone for the first few washes, especially if they are new, can help prevent color transfer.

    • Chemical Reactions: Contact with chemicals, such as bleach or certain fabric softeners, can lead to color changes. Ensure that you're using a mild detergent without bleach, and avoid using fabric softeners unless recommended by the care instructions.

    • Water Temperature: High temperatures can cause color bleeding and fading. Ensure that you're washing your shorts in cold water, as warm water can contribute to color changes.

    • Follow Care Instructions: Always follow the care instructions provided by the manufacturer. Some fabrics may require specific washing conditions to maintain their color.

    How do I care for my seamless fabric shorts to get the most wear out of them?

    Seamless fabric is indeed delicate and requires special care to ensure the durability of seams and fabric. Here are some guidelines to prevent ripping and pulling:

    • Handling with Care: Treat your seamless shorts like you would delicate stockings. Avoid having long nails that could potentially stab or snag the fabric. Be gentle when putting them on and adjusting the fabric; refrain from pulling on the fabric roughly.

    • Proper Sizing: Ensure you have the correct size for a comfortable fit. For core scrunch leggings and shorts, we recommend sizing up if you are between sizes. Wearing leggings or shorts that are too small may lead to tears in the scrunch or leg seam.

    • Mindful Movements: Before squatting or engaging in activities, make sure you have carefully pulled the shorts up into place. This helps distribute the stress on the fabric more evenly.

    • Avoid Rough Surfaces: Refrain from sitting on or brushing up against rough surfaces such as velcro or concrete, as these can cause damage to the fabric.

    • Fade Expectations: Please be aware that due to the nature of the fabric and the dye process, seamless items may fade quicker than non-seamless items. This is normal and inevitable. Following the care guide provided above will contribute to the longevity of your products.

  • yes and it’s removable!

Gift Cards & Promotions

  • If you have selected a Digital Gift Card this can take up to 24 hours to be emailed through to the chosen recipient email. If you have not received your Digital Gift Card after 24 hours we recommend checking your junk/spam folder before reaching out to our Customer Care team via Live Chat with your order number further assistance. Digital Gift Cards are not physically posted to the specified ‘Shipping Address’.

  • Promotional Codes are valid for the specified date only and cannot be used in conjunction with any other offer. One-time use promotions eg. gift vouchers, must be used in their entirety in a single purchase. Promotions cannot be applied to previously placed orders or to orders that have been sent an order confirmation. Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item. Gift with Purchase offers (upon meeting minimum spend requirements) are subject to availability. An alternative will not be provided where stock is no longer available. Lorna Jane Pty Ltd at its sole discretion, extend or terminate a promotion at any time. All Terms and Conditions on current promotions can be found by

    clicking here

  • yes our subscription

  • Absolutely! Our activewear is stylish and versatile, perfect for both sweat sessions and brunch dates.

I have a question about my order, where do I contact?

Please email boutiquephysique@gmail.com for all order related questions. Our normal response time is up to 24 hours. 

If you need to make changes to your order, please email us immediately. While we may be able to make amendments before fulfillment, this is not guaranteed. Once your order is shipped, we are unable to amend details such as the address.

In the event of any issues with shipping, such as an incorrect address, we recommend contacting Australia Post. You can also use the tracking link provided in your email to redirect the item. Boutique Physique will not be held responsible for lost parcels due to incomplete address information.